Low PriorityWater Utilitiesopen
Utility customer service and billing operations
Summary
A look under the hood: 19 reps handling 50,000 calls a year for 110,000 growing accounts, 654 meters replaced in FY26, collections down 23%, and a new customer portal in the works via RFP.
At a glance
- Total mentions
- 1
- Last 30 days
- 1
Discussed at 1 meeting in the last 60 days; most recently Nov 3, 2026.
Impact analysis
💰Financial impact
Billing brought in roughly $226 million in FY26; collections efforts recovered over $1.5 million via the county tax roll.
✅Who benefits
Customers — leak adjustments, warranty info, and faster meter fixes mean fairer bills.
Mentions & discussions (1)
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