Hexagon CAD/RMS Software Implementation Status
Summary
An update on the regional 911 dispatch technology that routes emergency calls to fire and ambulance crews across Washoe County. Improvements here affect how fast help gets sent your way.
At a glance
- Total mentions
- 2
- Last 30 days
- 1
Discussed at 1 meeting in the last 60 days; most recently Nov 5, 2026.
Impact analysis
Contract valued around $7.5M to $9.4M with potential cost overruns under discussion.
Anyone who calls 911 in Washoe County benefits from faster, better-coordinated dispatch.
Taxpayers and partner agencies affected by project delays and prolonged parallel systems.
Mentions & discussions (2)
Emergency Medical Services Advisory Board — November 5, 2026
An update on the regional 911 dispatch technology that routes emergency calls to fire and ambulance crews across Washoe County. Improvements here affect how fast help gets sent your way.
Board of County Commissioners — February 10, 2026
County officials and vendor representatives discussed ongoing delays and open ticket issues with the regional Hexagon dispatch and records software replacement project, which is now targeting a fall 2026 go-live date.
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